Customer Services

Insurance Claims
     Handling insurance claims is our specialty.  No claim is too complicated or too small.  In order to serve you, our customer, Proctor’s can efficiently handle all aspects of your insurance claim from start to finish.  If you already have an insurance estimate, or even if you don’t,  we will be happy to work with your insurance company and adjuster on any changes or additions in order to guarantee a quality repair.   From small companies to large corporations, Proctor’s is happy to assist you in any way possible with your insurance claim.
Insurance Company Repair Programs
     Proctor’s is a direct repair facility for several insurance carriers.  Please call and we will discuss handling your insurance claim at our facility.

     Visit our FAQ page for more info about a Direct Repair Program (DRP).
Rental Cars
     After an accident, our staff can provide you with all of the necessary information to help you obtain a rental car while your vehicle is inoperable.

     Our computerized estimating system allows us to complete most estimates while you wait.   In order to serve you as efficiently as possible, please call and we will be happy to schedule an appointment for your estimate.  To assist in the claims process, we utilize all three major estimating systems employed by the insurance companies.  This allows us to write your estimate using the same estimating system as your adjuster or insurance company representative.  Our team of trained estimators will make sure that you receive a comprehensive damage estimate that will help you receive a complete quality repair. 
Towing and Recovery
     We offer 24 hour towing and recovery services and direct response to accident scenes within Richmond County, Columbia County and the North Augusta area. Whether you are out of town for business, vacationing, or visiting family, by request, our tow trucks will pick up your vehicle anywhere in the Southeastern United States with 24 hours notice. 
Military Personnel
     Our Front Office Manager, Bill Bowman, U.S. Army ret., knows how to get results.  His military career allows him a special knowledge of the challenges faced by military personnel.  As a result, our military customers benefit.  We will work with you in all situations from training to transfers.
Payment Options
     For those of you who don’t have insurance to cover repairs, don’t worry!  In addition to cash, personal, business or insurance check, we also accept several major credit cards and  offer a finance plan for qualified applicants.
     Although we meet by accident, it doesn’t have to be a mistake.  From towing to insurance and repair we can assist you with all of your post accident needs.

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